Rockwool

Your order will be processed and packed within 1-2 business day after receiving your order confirmation email. You will receive another notification when your order is ready for pickup or ready to be shipped.

Pickup

You can skip the shipping fees with free pickups at Pagbilao, Lucena, and Makati. After selecting pickup and your preferred pickup location at checkout, your order will be processed and packed, and ready for pickup within 1 to 2 business days. 

PTT Pagbilao: Available Monday - Friday, 9am - 5pm.

Giant Lucena: Available Monday - Friday, 9am - 5pm.

PTT Osmena, Makati: Available Saturday - Sunday, 9am - 5pm.

We will send you and email when your order is ready along with instructions. Show your your proof of purchase and an authorisation letter if picked up by a representative.

In the event that your order is not ready for pickup within the estimated times, you may email us at info@trigold.ph.

Delivery

Shipping charges for your order will be calculated and displayed at checkout. Orders are generally shipped within 5-7 business days using GoGo Xpress.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven't received your order within 5-7 business days of receiving your shipping confirmation email, please contact us at info@trigold.ph.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and exchange.

Please inspect your order upon reception and contact us immediately if the item is damaged, spoiled or expired, or incomplete or wrong, so that we can evaluate the issue and make it right.

An item is only valid for return and exchange if:

The product delivered is damaged, spoiled or expired.The product delivered is incorrect or different from the one posted on the site.

Certain types of items cannot be returned, like perishable goods (such as fresh food and produce), custom products, and on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

To be eligible for a return and exchange, the item must be in the same condition that that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase and a photo of the product.

Return and exchange of a product will be subject for approval.

To start a return and exchange, you can contact us at info@trigold.ph. If your return is accepted, we’ll send you instructions on how and where to send your package. Please allow up to 5 to 7 business day for the item to be delivered to us. Once your return has been received by us and complies with our Return & Exchange Policy, we will send you a replacement at no additional cost to you.Items sent back to us without first requesting a return will not be accepted.

If the item for exchange is not available, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at info@trigold.ph.